Refund policy

Refund policy for LIVE PRODUCTS

For opened on live products, we have a non-refundable policy due to the specialty of our products and services. Once the order is opened on live, we will not issue a refund.

 

 

 

Return Policy

Due to the nature of sealed product in the TCG industry, we do not offer returns.  That said, if something arrives damaged or not as described, send us an email and we'll make it right | Poke.enterprise777@gmail.com

Cancellations can be requested prior to shipment but are subject to a 6% cancellation fee. This fee will be deducted from the refunded amount.This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

Email Poke.enterprise777@gmail.com with the Subject line: "CANCEL ORDER #..." 

Important Note: PACKAGE THEFT

PokeEnterprise cannot be held responsible for packages lost or stolen after they have been marked delivered by shipping carrier. At the point of delivery, it is the customer's responsibility for the safety & security of the package. 

 

If you believe theft may be likely, We suggest you purchase a $4 shipping upgrade that will require USPS to obtain a signature upon delivery. 

 

 

 

Damages and issues

 

We kindly ask that you inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us right away. Our team will promptly review the issue and work to make it right.